“I’m so glad that I’ve got you…thank you for taking the time to talk to me.”
0808 8000 123
0808 8000 122
This allows us to plead a good case for future funding.
Currently we are able to show how many calls we are taking on the Helplines and how many people access Face to Face Support or Counselling, we do not hold any personal information on clients or their experiences.
We currently cannot prove that the kind of support we offer allows people to come to terms with their experiences, to feel believed and thus assist them to move forward in a more positive direction with their lives.
This is why we welcome user feedback into our services. It does not feel appropriate to ask service users immediately after a listening session, if they have any feedback to give so we are developing this online space to allow service users to give us feedback. We believe that survivors have a huge and important role in telling us what works and what does not. By taking the time to look at what may have helped in your own situation, you could potentially make changes to future services; and we will listen as our main ethos is to ensure appropriate support is available.
We would like service users to tell us their experiences of support services such as our own.
Such things as:
Did this support have positive impacts on your life?
Do you think that support services can reduce the load of the NHS or GPs?
Are the available services appropriate for survivors?
Can we improve any aspect of the services we offer?
Or anything else you feel would help enhance the quality of service available to survivors.
We really value your opinions and thank you for taking the time to assist us with this.